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SurfBuys.com
Terms & Conditions
NOTE: You
must call the number below before any returns can be processed!
Returns Department
hours
Monday - Friday: 9 a.m. - 5 p.m. EST
Saturday: 9 a.m. - 5 p.m. EST
910-256-2265
The Surfbuys
Surf Shop Guarantee
Surfbuys offers a 30-day return policy to all of our customers.
Please see our complete return policy below for details. If you
need to return a product that isn't what you wanted, doesn't work
for you, or was ordered incorrectly, our returns specialists will
be happy to help you. Please call or e-mail our Returns Department.
We will assist you with the details of packaging and shipping your
merchandise for exchange or return credit. Some limitations and
restrictions apply.We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.
Return Policy
These policies supersede policies appearing on all other Surfbuys
literature.
All defective
products will be accepted directly by Surfbuys for credit, exchange
or repair, at Surfbuys's discretion, within 30 days of the invoice
date.
Before returning
any product, you must contact our Returns Department. NO returns
of any type will be accepted without contacting us. Please have
the following information on hand when callingr: customer name,
invoice number, serial number and the nature of the problem. All
can be found on your invoice.
All non-defective
returns for credit or exchange are subject to a 15% restocking fee
and must be completed within 30 days of the date of invoice.
Please keep
all packing material and documentation in the event that your product
has to be serviced or returned.
All products
to be returned must be returned within 30 days from the invoice
date, 100 percent complete, in resalable condition, and must include
original packing material, and other accessories provided by the
manufacturer.
Surfbuys reserves
the right to authorize product returns beyond 30 days from the invoice
date. If the product is accepted after 30 days, credit will be issued
toward FUTURE PURCHASES ONLY.
Video return
policy
Only DEFECTIVE videos can be returned to Surfbuys. The return must
take place within 30 days of invoice date and may only be exchanged
for the SAME video title. Unopened videos may be returned for refund
or exchange within 30 days of invoice date.
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